Terms of Use

www.skadisportpsychology.com, Skadi Sport Psychology PLLC, and Skadi Coaching and Consulting LLC Terms & Conditions

Please read these Terms & Conditions carefully and in their entirety before using www.skadisportpsychology.com (hereinafter referred to as the “Site”). The Site and its content are owned by Skadi Sport Psychology, PLLC.

PURPOSE: These Terms & Conditions are here to clearly explain, outline, and layout the rules, terms, and conditions of using, viewing, and/or browsing the Site and/or purchasing or downloading any course, program, service, or product offered on or by us or the Site.

IMPORTANT NOTES:

By using the Site in any capacity, you voluntarily agree to these Terms & Conditions. You agree that you have read, understood, and consented to these Terms & Conditions. If you have any questions, please contact us at hello@skadisportpsychology.com.

AGE AND CONSENT REQUIREMENTS:

  • If you are 18 years of age or older, you may use this Site and receive services by agreeing to these Terms & Conditions.

  • If you are between 6 and 17 years of age, you may use this Site and receive services as follows:

    • Ages 6-15: You may only receive services with the express written consent of a parent or legal guardian. Your parent or legal guardian must review and agree to these Terms & Conditions on your behalf.

    • Ages 16-17: Under Minnesota law, you may have certain rights to consent to mental health services. However, parental/guardian involvement is strongly encouraged and may be required depending on the nature of services. Specific consent requirements will be discussed during intake.

  • If you are under 6 years of age, you may not use this Site or receive services from Skadi Sport Psychology, PLLC or Skadi Coaching and Consulting LLC.

  • By proceeding as a parent or guardian of a minor, you agree that you have full authority to bind the minor to these Terms & Conditions and that you accept full responsibility for the minor's use of our services.

  • If you do not agree with these Terms & Conditions as stated herein, please STOP now and do not use this Site, its content, or our services.

These Terms & Conditions contain an Arbitration Clause and require you to dispute or resolve any claim with us through Arbitration. By agreeing to these Terms & Conditions, you agree to the Arbitration Clause in Paragraph No. 18 and voluntarily waive your right to a jury trial.

By proceeding on the Site, you hereby agree to the following:

Definitions:

“Company”, “We”, “I”, “Our”, or “Us” means Skadi Sport Psychology, PLLC, Skadi Coaching and Consulting LLC, and our website, www.skadisportpsychology.com

“Content” means any and all written, visual, video, or audio information contained on the Site, including, but not limited to, any and all emails received from Skadi Sport Psychology, PLLC, Skadi Coaching and Consulting LLC, and/or www.skadisportpsychology.com, and any and all written or downloadable material purchased, viewed, or otherwise offered by Skadi Sport Psychology, PLLC, Skadi Coaching and Consulting LLC, and/or on www.skadisportpsychology.com, including, but not limited to, blog posts, graphics, newsletters, designs, documents, information, templates and materials.

“Personal Information” means information that can be used on its own or in conjunction with other information to identify, contact, or locate a person, or to identify an individual in context. For example, personal information includes, among other things, your name, address, email address, telephone number, etc.

"Site, Courses, Services, and/or Products" means www.skadisportpsychology.com, Content (as defined herein), email list/newsletters, social media posts, blog posts, courses, mental health therapy services, mental performance coaching services, team workshops and presentations, organizational consulting, individual consultations, guides, eBooks, forms, worksheets, workbooks, webinars, website materials, digital downloads, podcast episodes, memberships (including Skadi Community), and/or templates available on the Site or offered by Skadi Sport Psychology, PLLC or Skadi Coaching and Consulting LLC.

“Site” means www.skadisportpsychology.com and any and all of its associated pages, tabs, landing pages, forms, or sub-pages.

“You” or “Your” means the user, customer, or viewer of the Site.

2. Consent:

By using the Site and/or making any Purchase, you implicitly and voluntarily agree to act in accordance with, and abide by, these Terms & Conditions, our Privacy Policy, and Disclaimer.

Age requirements are outlined in the Important Notes section above. By using the Site or receiving services, you confirm that you meet the applicable age requirements or have obtained necessary parental/guardian consent.

3. Site Rules:

By using the Site and/or making any Purchase, you hereby agree & consent not to:

-Abuse or harass any person through or on the Site.

-Post or transmit obscene, offensive, libelous, defamatory, pornographic, or abusive content, as well as content that infringes our intellectual property rights or those of another person, website, or company.

-Use the Site in any way or for any purpose which violates any law of the United States and the jurisdiction in which you use the Site.

-Post or transmit any “spam” or unwanted, unsolicited content.

-Post copyrighted materials, photographs, or content which do not belong to you.

-Promote or sell your own content, services, or products through the Site, or the content, services, or products of anyone else other than us.

-Copy, download, share, post, or transmit our intellectual property in any way that infringes on our intellectual property rights.

-Hold Skadi Sport Psychology, PLLC and/or Skadi Coaching and Consulting LLC responsible for or liable for any actions or inaction, as you are responsible for implementing your own decisions.

4. DISCLAIMER:

GENERAL CONTENT DISCLAIMER:
General content on the Site, including blog posts, social media posts, newsletters, podcasts, and educational materials, is provided for informational and educational purposes only. This general content is not a replacement for therapy or clinical services, does not constitute therapy, and does not establish a therapeutic or professional relationship.

CLINICAL SERVICES DISCLAIMER:
If you are receiving mental health therapy services from Skadi Sport Psychology, PLLC, you will be provided with separate Clinical Informed Consent documents that outline the therapeutic relationship, confidentiality, emergency procedures, and other clinical considerations. Mental health therapy services are provided by licensed mental health professionals or under the supervision of a licensed mental health professional and are subject to professional standards of care and applicable regulations.

PERFORMANCE COACHING DISCLAIMER:
Performance coaching services provided are educational and consultative in nature. Performance coaching is distinct from mental health therapy and does not involve diagnosis or treatment of mental health conditions. Performance coaching focuses on goal setting, mental skills training, motivation, and performance enhancement.

MEDICAL AND HEALTH DISCLAIMER:
You must discuss and clear any and all changes to your lifestyle, medical treatment, mental health treatment, diet, exercise regimen, supplements, or medications with your physician or qualified medical professional before implementing any suggested or offered changes. Our providers are not acting as your physician and cannot provide medical advice.

EMERGENCY DISCLAIMER:
Our services are not intended for emergency situations. If you are experiencing a mental health emergency, suicidal thoughts, or thoughts of harming yourself or others, please call 988 (Suicide and Crisis Lifeline), 911, or go to your nearest emergency room immediately. Our services are not available for immediate crisis intervention.

AI Disclaimer

At Skadi, we leverage artificial intelligence (AI) tools to enhance the quality and efficiency of our marketing and resource materials. AI is used to assist in drafting blog content, social media posts, website copy, and other non-clinical materials. However, we want to assure you that every piece of AI-generated content is carefully reviewed, edited, and approved by a Skadi team member before it is published. This ensures that all content aligns with our values, knowledge base, and commitment to accuracy.

We do not use AI for any client-facing or clinical tasks unless explicitly stated and compliant with all applicable privacy and ethical standards. Your trust is our priority, and we are committed to using AI responsibly and transparently. If you have any questions about our use of AI, feel free to contact us.

5. Your Consent to These Terms & Conditions:

By using this Site, or Purchasing or Downloading from our Site, Courses, Services, and/or Products, you implicitly and voluntarily agree to these Terms & Conditions as stated herein.

6. Changes To These Terms & Conditions:

We reserve the right to change, amend, or otherwise alter these Terms & Conditions at any time without notice to you. When changes are made to these Terms & Conditions, we will update the “Updated on” date at the bottom of this page. If you do not agree with these Terms & Conditions, please do NOT use our Site, read or implement its Content, or Purchase or Download anything from us.

7. Links to Third-Party or External Websites:

The Site may contain or include website URL links to third-party or external websites. Typically, these URL links are provided so that you may directly access a site that contains relevant information. Please note we are not liable for any of the information contained on or within the third-party or external websites. We are not responsible for the way they handle your personal information, whether they have a privacy policy, or any information you provide to them by visiting their website. You are responsible for reading and agreeing to, or expressing disagreement with, the external website’s privacy policy or terms & conditions.

8. Intellectual Property Ownership:

The Site and its Content are intellectual property solely owned by Skadi Sport Psychology, PLLC and/or Skadi Coaching and Consulting LLC. The Site and its Content are protected by United States copyright and trademark laws, as well as state intellectual property laws. Any violations of this term, and all terms contained herein, will be legally pursued to the fullest extent permitted by law.

9. Our Limited License to You:

If you view, access, or Purchase the Site, Courses, Services, and/or Products, you are considered our Limited Licensee (“Licensee”). As a Licensee, you agree and understand that the Site, Courses, Services, and/or Products have been written, created, drafted, invented, and developed by us after a significant investment of time, money, education, hard work, and brainpower. The Site, Courses, Services, and/or Products are extremely valuable to us, both professionally and personally, and we take the protection of our Site, Courses, Services, and/or Products very seriously.

You may not use the Site, Courses, Services, and/or Products in any manner that is unauthorized, improper, against these Terms & Conditions or our Privacy Policy, or which violate U.S. intellectual property laws unless authorized by us in writing beforehand.

10. Your License to Us:

By commenting on the Site, or submitting documents to Skadi Sport Psychology, PLLC via contact form, email, or social media, you represent that you are the lawful owner of said documents, statements, and/or the information they contain. You grant us a license to use your comments or submissions in any way we see fit, as it relates to our business purposes.

11. Purchase & Access Terms:

During the course of your use, Purchase, and/or Download from the Site, Courses, Services, and/or Products, you agree and understand that you cannot distribute, copy, forward, and/or share information prohibited by these Terms & Conditions. You also agree and understand that you are to take all necessary steps to make sure that you do not inadvertently share or distribute said materials, including, but not limited to, protecting your password (if any) to the Site to access your Purchase or Download. Any violations of these Terms & Conditions will be legally pursued to the fullest extent permitted by law.

12. Sharing the Site & Its Content:

You must request and receive written permission by emailing hello@skadisportpsychology.com before sharing our Site and its Content for commercial purposes. You may share the site for personal purposes, but we ask that you link directly to the Site. You are required to give us and the Site credit by linking to the Site and its Content if you share it on social media or your own website, including all photographs. Since the Site and its Content are not yours, you may not in any way imply or represent that the Site or its Content are yours or that you in any way created, caused, or contributed to the Site or its Content. You may not make any claims that you are in any way associated with Skadi Sport Psychology, PLLC and/or Skadi Coaching and Consulting LLC.

13. No Claims Made Regarding Results:

Any and all current or past-client testimonials, statements, or examples used by us are simply that: examples. They are not guarantees that you will also experience or receive the same results. Each client and their circumstances are unique and nothing shall be interpreted as a guarantee that you will experience the same results as another client of ours.

14. DISCLAIMER - No Warranties, Guarantees, or Representations Are Being Made:

We do not offer any warranties, of any variety, regarding the Site, Courses, Services, and/or Products, and/or your Purchase or Download, in any way. The Site, Courses, Services, and/or Products, and/or your Purchases or Downloads are offered “AS IS” and without warranties of any kind, neither express nor implied, to the extent permitted by law.

15. Your Release of Us:

By using the Site or Purchasing, Downloading, or using Skadi Sport Psychology PLLC and/or Skadi Coaching and Consulting LLC Courses, Services, and Products, you agree to release, forgive, and forever discharge Skadi Sport Psychology PLLC and/or Skadi Coaching and Consulting LLC, its subsidiaries, employees, agents, contractors, subcontractors, and affiliates from any and all claims, suits, actions, charges, demands, liabilities, damages, judgments, and/or costs, whether known or unknown, both legal and equitable in any manner.

16. Errors & Omissions:

Every effort is made to provide up-to-date accurate information both on the Site and through our services. However, due to the complexity of the issues we cover, Skadi Sport Psychology, PLLC and/or Skadi Coaching and Consulting LLC does not and cannot warrant, represent, or guarantee that such information is free from errors, accurate, or up-to-date at all times. You should do your due diligence, research, or consult with a professional to ensure that all information you receive, act upon, or rely on from this Site and/or from our services is accurate and up-to-date.

17. Our Refund Policy:

We will do everything within our ability (and within reason) to ensure your satisfaction.

Clinical Therapy Sessions: Refunds will not be issued for completed clinical therapy sessions. This is standard practice in the mental health field. Payment is due at the time of service. Specific terms are outlined in intake paperwork.

Performance Coaching Sessions: Refunds will not be issued for completed performance coaching sessions. Payment is due at the time of service. Specific terms are outlined in intake paperwork.

Team Workshops and Organizational Services: Refunds will not be issued for workshops or services already performed or deliverables already issued. Specific terms are outlined in individual service agreements.

Digital Products and Courses: Refunds will not be issued for digital products or courses already purchased and accessed.

Membership Services (Skadi Community): Membership fees are non-refundable once the billing period has begun. Members may cancel future billing at any time, but no refunds will be provided for the current billing period.

If you have any questions or concerns, or if there is anything we can do to make your experience a more pleasant one, please email us at hello@skadisportpsychology.com

18. ARBITRATION CLAUSE:

If you have any complaint or should any issue arise in the use of the Site or Skadi Sport Psychology, PLLC and/or Skadi Coaching and Consulting LLC Courses, Services, and/or Products, please contact us directly first by emailing us at hello@skadisportpsychology.com.

However, if we are unable to amicably resolve your dispute in that manner, you agree that you and Skadi Sport Psychology, PLLC and/or Skadi Coaching and Consulting LLC shall submit your dispute to binding arbitration with the American Arbitration Association, before an arbitrator that is mutually agreed upon, in accordance with the American Arbitration Association’s (“AAA”) rules.

By agreeing to this term, you hereby agree and understand that you’re waiving your right to a jury trial in court, which would otherwise be available to you if not for this Arbitration Clause. Should any arbitration hearing need to be held, it shall be held within 30 miles of Minneapolis, Minnesota.

If the arbitrator issues an award and a judgment is made, the judgment will be binding and will be entered in court in the State of Minnesota. The only award that can be issued to you is a refund of any payment made to Skadi Sport Psychology, PLLC for the applicable Product or Service. You are not permitted to seek additional damages, including consequential or punitive damages.

19. Consent to Governing Law:

These Terms & Conditions, and any dispute arising out of it, shall be governed by the laws of the State of Minnesota.

20. Consent to Jurisdiction:

You hereby irrevocably consent to the exclusive jurisdiction and venue of any Federal Court in the United States District Court or a state court located within the State of Minnesota in connection with any matter arising out of these Terms & Conditions, Privacy Policy, and Disclaimer, or as a result of your use, Download, or Purchase from the Site, Courses, Services, and/or Products.

21. Consent to Service:

You hereby irrevocably agree that process may be served on you in any manner authorized by the Laws of the State of Minnesota for such persons, and you waive any objection which you might otherwise have to service of process under the laws of the State of Minnesota.

22. Payment & Purchases:

GENERAL PAYMENT TERMS:
When you Purchase or Download one of our Courses, Services, and Products from us or the Site, you may pay by Credit/Debit card, PayPal, Stripe, or other payment method. By doing so, you give Skadi Sport Psychology, PLLC and/or Skadi Coaching and Consulting LLC permission to automatically charge your credit card for payment. In most cases, you will receive an electronic receipt following your Purchase, which you should retain for your records.

CLINICAL THERAPY SERVICES PAYMENT:
Payment for clinical therapy services is due at the time of service. Session fees vary based on provider level and will be communicated to you during your intake process. Current fee information is also available on our website.

If payment is not received within 30 days, you will receive notification of your outstanding balance via email, phone, or your client portal. If payment is not received after two notification attempts or arrangements for payment have not been made, Skadi Sport Psychology, PLLC may use legal means to secure payment. Collection costs, including attorney fees if applicable, will be added to the balance of any delinquent account.

INSURANCE BILLING:
Skadi Sport Psychology, PLLC operates as an out-of-network provider for mental health therapy services. We do not accept direct payment from insurance companies for clinical services. However, we will:

  • Verify your out-of-network benefits before your first session

  • File insurance claims on your behalf

  • Provide superbills for reimbursement purposes

You are responsible for paying the full session fee at the time of service. Insurance reimbursement, if any, will be sent directly to you by your insurance company according to your plan's out-of-network benefits. We cannot guarantee insurance reimbursement amounts or coverage.

Performance coaching services are not eligible for insurance reimbursement.

INSTALLMENT/MONTHLY PAYMENTS:
If you elect the installment or "pay over time" option at checkout for digital products, memberships, or courses, you agree that Skadi Sport Psychology, PLLC and/or Skadi Coaching and Consulting LLC has permission to automatically charge, without checking with you before each installment transaction is charged, the amount due on the date(s) agreed upon at checkout.

For membership services (Skadi Community), you authorize automatic recurring charges on the billing cycle you selected (monthly or annual) until you cancel your membership.

FAILED PAYMENTS:
If your payment method fails or is otherwise declined, you will be removed from, or canceled from having access to, our Courses, Services, and Products. For clinical services, unpaid balances may result in suspension of services. Please note, in the event your payment method is declined at any time, you are still responsible for the full cost of your Purchase or services received.

CHARGEBACKS:
We do not accept chargebacks on purchases of our Courses, Services, and Products. If you have concerns about a charge, please contact us directly at hello@skadisportpsychology.com to resolve the matter before initiating a chargeback. Chargebacks may result in immediate suspension of services and termination of access to purchased products. You remain responsible for any amounts owed for services received or products delivered.

PAYMENT PROCESSING:
Payment processing companies may have different privacy policies and practices than we do. We are not responsible for the policies of the payment processing companies. As with any online purchase, there are circumstances beyond our control which may compromise your credit card or payment method. We are not liable or responsible for any of those circumstances.

You hereby release us from any and all damages related to your payment or use of our payment processing companies in which you incur and further agree not to assert any claims against us or them for any damages which arise from your Purchase or use of our Site and its Content.

23. Limitation of Liability:

Skadi Sport Psychology, PLLC and/or Skadi Coaching and Consulting LLC is not responsible or liable in any way for any and all damages you receive directly or indirectly from your use, Purchase, or Download from our Site, Courses, Services, and/or Products. We do not assume liability for damages, injuries, harm, death, misuse of (or failure to properly use) information or documents, due to any act, or failure to act, by you. Notwithstanding anything to the contrary contained herein, your sole and exclusive remedy for negligence, failure to perform, or breach by us shall be a refund of the amount paid for such service or product. IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES.

24. Defense & Indemnification

You shall, at all times, indemnify, defend, and hold harmless Skadi Sport Psychology PLLC, Skadi Coaching and Consulting LLC, Erin Ayala, and all of our shareholders, officers, members, affiliates, contractors, subcontractors, directors, assignees, employees, and licensees from and against all losses, damages, injuries, delays, deaths, lost profits, and expenses arising out of any proceeding (a) brought by either a third-party or by Skadi Sport Psychology PLLC, Skadi Coaching and Consulting LLC, and Erin Ayala (b) arising out of your breach of your obligations, representations, warranties, or covenants under these Terms & Conditions or the Privacy Policy; and (c) arising out of any alleged breach or negligence said to have been committed by us.

25. Termination of Your Use

At our sole discretion, we are permitted to terminate your use or access to the Site, Courses, Services, and/or Products, and Purchases/Downloads if you abuse, violate, or breach any of these Terms & Conditions, Privacy Policy, and Disclaimer, or any other terms to which you have agreed to.

26. Entire Agreement

These Terms & Conditions, Privacy Policy, and Disclaimer, constitute the entire agreement between you and us with respect to the Site, Courses, Services, and/or Products, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Site, Courses, Services, and/or Products.

27. Severability

The provisions of these Terms & Conditions are severable, and the invalidity or unenforceability of any provision shall not affect the validity and enforceability of any other provision herein. If any paragraph, section, subsection, sentence, or clause of these Terms & Conditions are rendered illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall have no effect on these Terms & Conditions as a whole or on any other paragraph, section, subsection, sentence, or clause herein.

28. Telehealth Services:

Most services are provided via secure telehealth platforms. Specific technology requirements, privacy considerations, state licensure requirements, and technical support information will be provided during your intake process.

29. Cancellation and No-Show Policy:

We require at least 24 hours advance notice to cancel or reschedule appointments. Late cancellations and no-shows may be charged the full session fee. Our complete Attendance and Cancellation Policy will be provided during intake and is available upon request.

For team workshops and organizational services, cancellation policies are outlined in individual service agreements.

30. Service Availability and Limitations:

We offer mental health therapy, performance coaching, team workshops, and membership services. Service availability varies by location, provider licensure, and client needs. Services are available to clients ages 6 and older. Specific eligibility requirements, geographic restrictions, and detailed service descriptions will be provided during consultation or are available on our website.

31. Professional Standards and Compliance:

Our services are provided in accordance with applicable professional ethical guidelines, state licensing board regulations, and federal healthcare privacy laws.

32. Your Privacy & Security on the Site:

Please read our Privacy Policy for how we handle your personal information.

For clinical therapy services, you will receive a separate Notice of Privacy Practices as required by HIPAA (Health Insurance Portability and Accountability Act) that provides detailed information about how we use and disclose your protected health information.

33. Contact

If you have any questions or concerns regarding these Terms & Conditions, you may contact us using the following information:

Website: www.skadisportpsychology.com

Email: hello@skadisportpsychology.com

Office Address: 4900 US Hwy 169, Suite 110, New Hope, MN

Updated on October 19, 2026